Board Thread:Questions and Answers/@comment-24912217-20140726140703/@comment-24094162-20140727015100

You can contact the support team to verify if you are getting it, but I have never had a problem getting mine and I play everyday, my counter hasn't reset in months and I get mine, but like Katat0nyx said, I don't really look at the number of gems I have until a new offer comes out. Not to mention you still get the free gems from Mr. Bill daily as well :)