Board Thread:Questions and Answers/@comment-193.88.126.111-20160101035837/@comment-26942307-20160102123052

Are you sure that you typed in your E-Mail and the PW that you entered when creating the account on Portal, and didn't just press play, because then you start over, if this is the case you just have to finish the tutorial, and then logout and then log-in with your E-Mail.

Yes I have played on the portal allmost from the beginning, but at the start I played on FB and then I created the login on portal so I could play without allwas to have the FB logged in. I have just tried to create a account for my small profile that never have been playing on portal and it worked. What I did was I logged in on the portal with my FB log-in, then went to Profile, pressed Settings, and choose Create E-Mail login. Typed in the E-Mail adress I wanted to use with the account and chooose the PW I want to assign to the account. then I got a message telling me that a E-mail had been sent to me with a activatins link, and after recieving the Mail I clicked on the link, and got a message telling me that the account had been activated. And when I then logged in the profile with the Mail & PW I was where I left the station.

So if this don't work for you, you should get in contact with the Support at Pixel and they can help you getting back on track.