Board Thread:Questions and Answers/@comment-67.255.109.55-20150921234635/@comment-26518423-20150922034831

At the bottom of the page, there is a Support link.

Before you contact them, try shutting your browser down. Use Task Manager to make sure the browser is actually closed, and that the Flash Plugins (usually 2 of them) are closed. Then restart and try. (I had a time when Firefox was closing, but not shutting down.) If that doesn't fix it. you can try restarting your PC and/or using a different browser.

When you contact them, they'll want to know if you are using the Portal or Facebook, the browser you are using, and they'll first suggest you restart. That often fixes little glitches like this.