Board Thread:Questions and Answers/@comment-97.90.234.33-20140807233413/@comment-5596770-20140808012949

1. IDK what you are talking about, but that isn't possible, unless you are looking at a theme where it is built-in.

2. A support ticket is a request for help from the developers of the game, usually for a problem that prevents you from playing the game properly. There are a bunch of tabs arrayed across the top of your game screen, one of which says 'Support'. Click on it and fill out the form.