Board Thread:Questions and Answers/@comment-193.200.123.141-20161220155205/@comment-209.180.234.140-20180831031439

Are you referring to... Did you have a Facebook account, and then set up a portal account? If so, you have 2 active accounts. To "reverse" you can log in via Facebook. Any way, that's how m account worked.

Log in as you did before you lost your progress. At the bottom of the page is your user id. Check it on your new account and check your ID. I'll bet they don't match. You can contact support (link at the bottom of the page) and they can help untangle the accounts.

I had the opposite problem. I set up a portal account and it came up as a separate account. After playing both for 6 months, things got tangled and the portal now logged into my Facebook account... "losing" all that info until support helped.