Thread:TrashTerrier/@comment-26828130-20170201204533

This is what they wrote to me: Hello TrashTerrier,

thank you for reaching out to us. We have noticed multiple requests from our players recently who wish to buy the items from Special Black Friday Offer for the discounted price, however, these items were available for the special discount price only during the Black Friday Special Offer and we do not additionally sell these items for this price but for the standard Special/Vintage Offer price. For this reason we would like to ask you to differentiate between the Special Offer items and Black Friday Special Offer items http://prntscr.com/e34s0k for example by creating a separate category of such offer items so that it is clear that the price of these items is the standard Special Offer price. The items are following: Class 7 Forte Quartz Aeternus Paramount Quad If there is anything else we can provide you with, please let us know. Thank you very much for your cooperation and have a wonderful day!

Best regards

My reply: Hello, As you might have seen, it was already mentioned at the bottom of the infobox (see your own screenshot lol), though obviously it wasn't enough I'll have a talk with the others on how to solve this, and to prevent things like this in the future

Best regards

Their reply:

We noticed the extra information added below the picture and we are really thankful for your effort :) However, it seems that it is still not clear to our players who keep demanding these items for the discounted price as they still can see "Special" next to the price. For this reason we suggest you differentiate between these special offers and specify the Black Friday Special Offer so that it clearly states the discount is not available anymore. Please feel free to contact us with any further requests or questions. Have a great day! :)

Best regards  